Terms & Conditions — idn89

In these Terms & Conditions, the following terms carry the meanings assigned to them below, unless the context requires otherwise:

• "Platform" means the idn89 website accessible at https://idn89.cam, including all associated sub-domains, mobile-optimized interfaces, and any future applications made available by idn89.
• "idn89", "we", "us", or "our" refers to the legal entity operating the Platform under its international gaming license.
• "User", "you", or "your" refers to any individual who registers an account on the Platform or accesses any feature or service offered by idn89.
• "Account" means the registered user account created by an individual upon completing the idn89 registration process.
• "Balance" means the total funds held in a User's Account, including both real-money deposits and any applicable bonus credit.
• "Bet" or "Wager" means any stake placed by a User on a sporting event, casino game, lottery draw, or other gaming activity offered on the Platform.
• "Bonus Funds" means any promotional credits, free bet credits, or match-deposit bonuses credited to a User's Account in connection with an idn89 promotion.
• "KYC" means Know Your Customer — the identity and document verification process required before certain Platform features are activated or withdrawal limits lifted.
• "IDR" or "Rupiah" means Indonesian Rupiah, the official currency of the Republic of Indonesia, which is the sole operating currency of the Platform.
• "Responsible Gaming Tools" means the self-limit, cool-off period, and self-exclusion features available to all registered Users within their Account settings.

To create an Account and use the idn89 Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• You must be at least 21 years of age. idn89 strictly prohibits access by minors. Users who are found to be under the age of 21 will have their accounts immediately suspended and all funds will be subject to review.
• You must not be a resident of any jurisdiction in which accessing or using online betting platforms is prohibited by applicable law, including any Indonesian law or regulation in force at the time of access.
• You must be registering and using the Platform on your own behalf, not as an agent or representative of any third party.
• You must not be subject to any self-exclusion order previously placed with idn89 or any affiliated platform.
• You must have full legal capacity to enter into binding agreements under the laws applicable to your jurisdiction of residence.

To access the full range of services on the idn89 Platform, you must register a personal Account. The following conditions apply to all Account registrations:

• Each User may hold only one (1) Account at any time. Creating multiple accounts — whether under the same name, same device, same IP address, or same payment method — constitutes a breach of these Terms and may result in permanent suspension.
• You must provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, valid email address, and a valid Indonesian mobile telephone number.
• You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. idn89 will not be liable for any losses arising from unauthorized use of your Account where such access results from your failure to protect your login information.
• You must notify idn89 immediately at support@idn89.cam if you become aware of any unauthorized access to your Account or any security breach affecting your credentials.
• idn89 reserves the right to decline any registration application at its absolute discretion, including applications that appear fraudulent, incomplete, or in breach of any provision of these Terms.

idn89 is required to verify the identity of all Users in accordance with international anti-money-laundering (AML) standards and responsible gaming obligations. The KYC process is mandatory and applies to the following situations:

• Prior to the first withdrawal request exceeding Rp 500.000.
• When a User's cumulative deposit activity triggers internal AML thresholds.
• At any time idn89 deems it necessary to verify the identity, age, or payment method of a User.

Acceptable KYC documents include: a valid Indonesian national identity card (KTP), a valid Indonesian passport, or an Indonesian driver's license (SIM) accompanied by a secondary proof of address. idn89 may also request proof of payment method ownership (e.g., a bank statement showing your name and BCA/BRI/BNI/Mandiri account number).

Withdrawals will be held pending KYC completion where applicable. idn89 targets a KYC processing time of under 15 minutes for standard submissions during business hours. Complex cases may take up to 24 hours.

All deposits on the idn89 Platform are denominated in Indonesian Rupiah (IDR). The following deposit methods are currently supported:

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

The minimum deposit amount is Rp 10.000. There is no maximum deposit limit for standard accounts; however, deposits above Rp 50.000.000 in a single transaction may trigger an enhanced due diligence review under idn89's AML policy.

Deposits are credited to your Account balance in real time or within 60 seconds for all supported payment channels. If a deposit is not reflected in your Account within 10 minutes, please contact our 24/7 support team with your transaction reference number.

Users may request a withdrawal of Available Balance (real-money funds not subject to active wagering requirements) at any time subject to the following conditions:

• The minimum withdrawal amount is Rp 50.000.
• Withdrawals will only be processed to a payment account registered in the same legal name as the idn89 Account holder.
• Standard withdrawal processing time is within 15 minutes for amounts up to Rp 10.000.000. Larger withdrawals may take up to 2 hours and may require additional verification.
• idn89 processes withdrawals 24 hours a day, 7 days a week, including Indonesian public holidays (Idul Fitri, Independence Day, Nyepi, etc.).
• idn89 does not charge withdrawal fees. However, your bank or e-wallet provider may apply their own transaction charges, for which idn89 accepts no responsibility.
• Withdrawal requests may be delayed or withheld if the User's Account is under investigation, the KYC process has not been completed, or if idn89 has reasonable grounds to suspect fraudulent or AML-triggering activity.

idn89 offers a range of bonuses and promotional offers to both new and existing members. All bonuses are subject to the following general conditions, as well as any specific terms published on the relevant promotion page:

• Wagering Requirements: Bonus funds must be wagered a minimum number of times (the "rollover" or "turnover" requirement) before they — or any winnings derived from them — may be withdrawn. Specific rollover multipliers are stated on each promotion page.
• One Bonus Per Promotion: Each User may claim each promotion once only. Claiming the same promotion multiple times (including via duplicate accounts) is prohibited.
• Eligible Games: Not all games contribute equally to rollover requirements. Slot games typically contribute 100%; live casino games may contribute a lower percentage or zero. The specific contribution rates are detailed in each promotion's terms.
• Expiry: Bonus funds and associated wagering requirements expire within 30 days of being credited to your Account unless otherwise stated. Expired bonus funds are forfeited automatically.
• Void Conditions: idn89 reserves the right to void bonuses and related winnings where abuse, collusion, or exploitation of promotional terms is suspected.
• Promotional Period: Seasonal promotions — including those tied to Idul Fitri, Ramadan, Indonesian Independence Day (17 August), and other local events — are time-limited. The applicable promotion period will be clearly stated on the promotion page.

The following general rules apply to all bets placed on the idn89 Platform. Sport-specific and game-specific rules are published in the relevant sections of the Platform:

• Bet Acceptance: A bet is accepted and binding only when confirmed by idn89's system and a Bet ID is issued. Bets shown as "Pending" are not yet confirmed.
• Odds Changes: For pre-match bets, the odds displayed at the time of bet confirmation are the final odds applied to that wager. For in-play (live) bets, idn89 reserves the right to suspend markets or reject bets where a significant event has occurred that has not yet been reflected in the displayed odds.
• Minimum / Maximum Stakes: Minimum and maximum stake limits vary by market and sport. These limits are displayed on each market. idn89 reserves the right to adjust maximum stake limits for individual Users at any time without prior notice.
• Void Bets: A bet may be declared void where: the relevant event is cancelled or abandoned; the relevant market was offered in error (e.g., incorrect odds due to a system error); or the outcome cannot be determined due to unforeseen circumstances.
• Mix Parlay Rules: Mix parlay (accumulator) bets require a minimum of 3 selections. If any individual leg of a parlay is voided, the parlay odds are recalculated based on the remaining legs. If the entire parlay is cancelled, stakes are refunded.
• Asian Handicap (Voor Bola): Asian Handicap — known locally as voor bola — operates under standard Asian Handicap settlement rules. Half-goal and quarter-goal handicap markets involve split-stake settlement in the event of a push scenario.
• Togel Lottery Rules: Togel (Indonesia's traditional numbers lottery) draws are conducted by the designated official lottery data provider. idn89's role is to accept wagers and pay winnings based on official draw results; idn89 does not conduct or influence the draw.

The following actions are strictly prohibited on the idn89 Platform. Any User found to have engaged in prohibited conduct may have their Account suspended, balances forfeited, and may be reported to relevant authorities:

• Registering more than one Account or using another person's Account or identity.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or exploit Platform features.
• Exploiting system errors, technical glitches, or pricing mistakes to gain an unfair advantage.
• Engaging in matched betting, arbitrage, or coordinated betting activity designed to guarantee profit regardless of outcome ("dutching") when done systematically to exploit promotional offers.
• Depositing funds derived from illegal, criminal, or fraudulent activities (money laundering).
• Providing false personal information at any stage of the registration or KYC process.
• Sharing Account credentials with any third party, or allowing a third party to place bets on your behalf using your Account.
• Attempting to collude with other Users to manipulate the outcome of any bet or game.

idn89 reserves the right to suspend, restrict, or permanently close any User Account at any time, with or without prior notice, where:

• The User is found to have breached any provision of these Terms & Conditions.
• idn89 has reasonable grounds to suspect fraudulent activity, identity theft, money laundering, or other illegal conduct.
• The User has been confirmed to be under the age of 21.
• The User has requested self-exclusion under idn89's Responsible Gaming policy.
• Continued operation of the Account would place idn89 in breach of its licensing obligations or applicable law.

Upon Account closure for any reason other than self-exclusion or confirmed fraud, idn89 will return the Available Balance (i.e., real-money funds not subject to pending bonus rollover) to the User via the same payment method used for the most recent deposit. Bonus funds are not returned upon Account closure.

To the fullest extent permitted by applicable law, idn89's total aggregate liability to any User — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that User into their Account in the 90-day period immediately preceding the relevant claim.

idn89 shall not be liable for:

• Any loss of profits, revenue, or anticipated savings;
• Any indirect, consequential, or incidental loss of any kind;
• Platform unavailability caused by force majeure events including natural disasters, government actions, public health emergencies, network infrastructure failures, or internet service interruptions beyond idn89's reasonable control;
• Any delays in deposit or withdrawal processing caused by third-party payment providers (BCA, BRI, BNI, Mandiri, GoPay, OVO, etc.);
• Any losses resulting from a User's failure to maintain the security of their Account credentials.

Nothing in these Terms limits idn89's liability for death or personal injury caused by its own negligence, or for any liability that cannot be excluded under applicable law.

All content on the idn89 Platform — including but not limited to text, graphics, logos, interface design, software code, odds data, and promotional materials — is the proprietary property of idn89 or its licensed content providers. All rights are reserved.

Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial betting and gaming purposes. Any reproduction, redistribution, commercial use, scraping, or systematic copying of Platform content without idn89's prior written consent is strictly prohibited.

idn89 collects, processes, and stores User personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an Account, you consent to the data practices described in the idn89 Privacy Policy.

In summary, idn89 uses your personal data to: verify your identity and comply with KYC/AML obligations; process deposits and withdrawals; provide customer support; deliver promotional communications (subject to your marketing preferences); and comply with applicable legal and regulatory requirements.

idn89 does not sell User personal data to third parties. Data is shared only with payment processors, identity verification providers, and regulatory bodies as required for Platform operations and legal compliance.

idn89 is committed to promoting responsible gambling and protecting vulnerable players. The following tools are available to all registered Users within their Account settings at no charge:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you may deposit into your Account. Changes that reduce limits take effect immediately; increases are subject to a 7-day cooling-off period.
• Session Time Limits: Receive an alert or automatic log-out after a defined period of continuous play.
• Cool-Off Period: Temporarily suspend your Account for 24 hours, 7 days, or 30 days. The Platform will be inaccessible during this period.
• Self-Exclusion: Permanently exclude yourself from the idn89 Platform. Self-exclusion requests are irreversible for a minimum period of 6 months and cannot be reversed before that period expires.

If you believe that gambling is having a negative effect on your finances, relationships, or mental health, we strongly encourage you to use these tools and to seek professional support. Please visit our dedicated Responsible Gaming page for full guidance and support resources.

idn89 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, idn89 will provide reasonable notice to Users via email or a prominent in-Platform notification at least 7 days prior to the changes taking effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request Account closure by contacting support@idn89.cam.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which idn89 holds its international gaming license. This does not affect any mandatory consumer protections applicable under the laws of Indonesia.

In the event of any dispute arising from or in connection with these Terms, the parties agree to first attempt resolution through idn89's internal complaints procedure. To initiate a formal complaint, contact support@idn89.cam with the subject line "Formal Complaint" and provide full details of the issue, including your Account username, relevant transaction IDs, and a description of the dispute. idn89 commits to acknowledging all formal complaints within 24 hours and providing a substantive response within 5 business days.

If a complaint cannot be resolved through idn89's internal procedure, Users may have the right to refer the matter to idn89's licensing authority's dispute resolution process. Details of the applicable dispute resolution body are available upon request.

For all enquiries relating to these Terms & Conditions, your Account, or any aspect of the idn89 Platform, please contact us through any of the following channels:

• Email: support@idn89.cam
• Live Chat: Available 24/7 via the Platform interface
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays
• Response Time (Email): Within 4 hours during support hours
• Response Time (Live Chat): Under 2 minutes on average

When contacting idn89 regarding a specific transaction or account issue, please have your Account username and the relevant transaction reference number ready to expedite the response.